Terms and Conditions

Welcome to Hakeeem’s honorable visitors.

Dear user, the information that you share with us is very important and guarantees you a special integrated experience. In our turn in the website

Administration, we are committed to keep any little information you share with us.

We hope you agree to our privacy policy in order to ensure providing various medical services with the highest level of quality.

Thank you for your trust in our services.

Dear user, when you enter our website, information about your device is automatically collected, including (web browser, IP address, location and time zone information, cookies installed on the device, in addition to the information with which you interact with us, search information and keywords that led you to our website).
We also obtain the personal information of the user who registers in Hakeeem in order to subscribe to the newsletter or book an appointment with a doctor, and this information includes (user name, e-mail address, mobile phone number, place of residence, age).
We also obtain your credit card information in order to enable you to pay for a specific service from Hakeeem, and we confirm that your credit card information is not stored after the completion of ongoing transactions.
Dear user, you can request the deletion of all the previously mentioned information at any time you want by entering your account settings and following the instructions.

How do we use your information on Hakeeem website?

We use all the information that we obtain in Hakeeem, either for customer service or for the development of the website and improving the quality of available services.

Hakeeem website uses personal information of users for effective and speedy communication, reminders of appointments, and sending newsletters and advertisements that include offers, updates, and all news of Hakeeem team that are compatible with the user’s desire, according to his personal information
We use users’ search information (web browser, IP address, location and time zone information, cookies installed on the device) in order to perform analyzes about the target segment of the site and to conduct appropriate digital marketing campaigns in addition to modifying and developing the user panel, site content and available services and updating them. In proportion to the constantly changing data and information.

How long does Hakeeem keep your information for?

Users’ personal information is stored with Hakeeem throughout the legal retention period, after that all this data is automatically deleted as long as it is no longer necessary… For example, Hakeeem keeps the email of a particular user as long as the user is interested in viewing Hakeeem news or benefiting from a specific service. Deletion of all personal information of the user, including contact information and e-mail, happens when the user ends the service.
In short, Hakeeem keeps your personal information when your personal account is active and you can view this information stored with Hakeeem and request its deletion at any time.

Maintain users information

In Hakeeem website, we rely on a set of security measures and various international protection standards in order to guarantee the rights of users and preserve their personal information and search data.
Hakeeem website is also subject to periodic and continuous technical checks in order to search for security gaps and ensure the site’s performance and fix vulnerabilities. In addition, the site is protected by an website firewall that detects common security breaches and blocks them directly.
Hakeeem website guarantees the protection of all data with a password, and not all members of the Hakeeem team have access to the data, as it allows some members of the team to obtain the information they need according to a specific system.
Also, Hakeeem provides an extra layer of security by encrypting the data in case of any emergency security breach.

Hakeeem does not disclose the information to any party.

Hakeeem does not sell users’ information to any external parties, nor transfer it in any way, nor disclose it to the parties involved in managing the site or assisting in its operation, especially since the latter agree to keep the information confidential.
User information can be disclosed if the disclosure is for the purpose of applying the terms and conditions of use, protecting the site, implementing its policy, or handling a campaign.
Personal payment information is neither stored nor disclosed to any third party.

What are the users’ rights?

Hakeeem’s website team shows a set of rights that users can recognize and claim:

Ensure that the user’s personal information is processed at any time.
The user can request access to the information under processing at any time, and this information includes (personal data, the beneficiaries to whom the data has been disclosed or will be disclosed) and the user has the right to demand correction, modification, disposal, restriction of processing, objection and filing a complaint).
The user has the right to withdraw his consent to the processing of his data at any time.
The user is only entitled to receive messages containing his personal data and information that he provided to the control unit according to an organized and readable mechanism.

who are we?

Hakeeem is a leading and developed company specialized in developing technical website and programs and employing them in the health care sector and facilitating all medical services which is available electronically, such as health education and booking appointments with specialists.

The company was established in 2023, and its services target customers in most of world countries specially Arab

countries, MENA Region, Turkey, doctors, pharmacists, specialists, medical centers, clinics, and patients.

The work team consists of a large number of specialists and experts. The company is located in the UAE and it has branches in Egypt.

Our mission.

The mission of Hakeeem website team is to continuously develop and update technical website services with the aim of upgrading health care to the highest levels, raising the level of education, and rapid and smooth response to most medical cases, through networking with the most important doctors and clinics.

Our vision.

In Hakeeem, we are working to achieve our vision of creating a healthy future based on an organized and coordinated database for each patient and each medical condition. We look forward to improving the health level of communities and making health services available at any time for all segments of society, relying on the best and most modern health institutions.

Community participation and philanthropy:

We allocate 2.5% of the company’s profits to hospitals and non-profit medical centers recognized by official governmental authorities in order to help people in need of medical care

What services do we provide in Hakeeem?

1- Health education.

In Hakeeem website, you will have a plenty of medical information and scientific articles directed to the general public and most of specialists, in addition to keeping the team up to date with the latest medical developments in the world, and this is what we seek to publish and make it available to you through newsletters in order to raise the level of health.

2- Telemedicine.

Through Hakeeem website application, you can get telemedicine consultations in addition to booking an appointment with an appropriate specialist doctor for your condition and follow-up on treatment and developments of the condition. Telemedicine services include all of most of medical specialties, and it must be noted that some cases need direct examination, and then we go to network with the appropriate clinic.

3- Electronic health records.

Archiving the cases of each client and creating a special electronic record is one of the important services in Hakeeem. where the client can review his file and request it at any time. The file includes all information such as appointments, case development, supervising doctor, medicines and so on.

Terms of Service (Terms and Conditions):

The following expressions (we, team, wise, team wise, website, and company) refer to the website. As for the expressions (customer, user, customer, visitor, beneficiary, you, you) refer to the customer.
Hakeeem helps you to find the appropriate doctors and centers for your condition, and contributes to raising the level of health education, enriching your information, and answering your questions at the right time.
Hakeeem team is committed to performing its tasks and providing its services with limited liability. In Hakeeem, we cannot infringe on the doctor-patient relationship. Therefore, Hakeeem is not a substitute for medical examinations, treatments, periodic visits to doctors, and health insurance. Rather, Hakeeem is a safe and suitable way to guide the patient towards solving his health problems.
We emphasize that the adoption of any service, advice from Hakeeem is on the personal responsibility of the visitor and depends on his confidence about the available services.
The Terms of Service may change and differ from time to time… Benefiting from one of Hakeeem’s services or information means that you agree to the terms of service established at the time, and that continued use of these services indicates acceptance of all the changed terms of use.
Hakeeem’s mission is to raise the cultural level and health awareness by providing various services such as consultations and initial diagnosis, but taking Hakeeem’s advice is a personal decision.
Hakeeem supports the golden relationship between the doctor and the patient and it is a complement to it and not a substitute for it, and does not provide medical prescriptions.
The user of Hakeeem services on the official website must be an adult, and his account must be official and documented. Hakeeem also advises visitors to pay attention to the account information and password, and to inform the site administration about any problem.
It is prohibited to use Hakeeem services for commercial purposes, as it is intended to provide individual scientific services for personal use only.
Your use of the Hakeeem website means that you agree not to abuse any of the site members and not to use the information in an inappropriate way.
Any visitor or user must be subject to the terms and conditions of use, and any violation of the privacy of the site or users accounts will expose its owner to legal accountability.
Hakeeem has the right to amend any of the Terms of Service at any time and must agree to such modifications when continuing to benefit from the available services.
You can contact Hakeeem administration via E-mail: info@hakeeem.com for more information.